Earth Sculptures – Pottery & Chalet Retreats
Thank you for booking with Earth Sculptures. This Bookings and Refund Policy applies only to chalet accommodation bookings and pottery workshop bookings made through our website.
Booking Confirmation and Payment
All bookings are subject to availability and are not confirmed until the required payment has been successfully received.
- A 50% deposit is required to confirm a chalet booking.
- A chalet booking is not confirmed until the 50% payment has been completed successfully.
- Where online payment is required, the booking will only be treated as complete once the payment has been processed successfully.
- If payment is not received within the required timeframe, we reserve the right to cancel the pending booking and release the dates or spaces back to availability.
Chalet Bookings
Chalet bookings are held only on a temporary basis until the required deposit or payment has been received. We recommend completing payment promptly to avoid losing your selected dates.
- A minimum 50% deposit is required to secure the booking.
- The remaining balance must be paid in accordance with the booking terms provided at checkout or in your confirmation.
- Failure to complete payment may result in the booking being cancelled.
Workshop Bookings
Workshop places are limited and advanced booking is required. A workshop place is only secured once payment has been processed successfully.
- Workshop bookings are subject to availability.
- Bookings may close automatically once all available places have been filled.
- If payment is unsuccessful, the workshop place will not be confirmed.
Cancellations and Refunds
If you need to cancel your chalet or workshop booking, please contact us as soon as possible in writing through our website.
- Cancellations made 14 days or more before the booking date are eligible for a full refund.
- Cancellations made less than 14 days before the booking date may not be eligible for a full refund.
- Approved refunds will be returned to the original payment method within a reasonable number of business days.
Late or Missing Refunds
If you have not received your refund yet, please first check your bank account again.
Then contact your credit card provider, as it may take some time before the refund is officially posted.
Next, contact your bank. There is often some processing time before a refund appears in your account.
If you have done all of this and still have not received your refund, please contact us through our website contact page.
Changes to Bookings
Any request to change a chalet or workshop booking is subject to availability and approval. We will do our best to accommodate changes where possible, but changes cannot be guaranteed.
Non-Transferable Bookings
Unless otherwise agreed by us in writing, bookings are not automatically transferable to another person, date, or service.
Need Help?
If you have any questions about your booking, cancellation, or refund, please contact us via our website: